3 Jobs in Frankfort, KY
Commonwealth of Kentucky is Hiring an Information Technology Associate Near Frankfort, KY
Frankfort, KY 40601 USA
Kentucky State Police Computer Technologies Branch is seeking one individual to work on the Help Desk as an Information Technology Associate. The Kentucky State Police Help Desk provides Information Technology phone support for Law Enforcement agencies throughout the Commonwealth. The position available will shift vary, but will primarily work 1st shift. Shift premiums of 10% for 2nd shift and 15% for 3rd shift will be available.
Key Responsibilities:
- Main responsibility is to be the first contact for incoming help desk calls. Creates tickets and serves as Help Desk and resource person for 123 Law Information Network of Kentucky (LINK) agencies and 60 Integrated Criminal Apprehension Program (ICAP) agencies.
- Performs other standard help desk and operational functions including: entering, executing, and monitoring production jobs.
- Collects data for higher tier support personnel from assigned systems (KyOPS and custom systems).
- Assists with and maintains the LINK, Law Enforcement Teleprocessing Network, and ICAP network.
- Performs standard paperwork as required. Assists supervisor in developing documentation procedures and forms. Assists in writing technical documentation and user manuals.
- Learns to manage system service providers with routine maintenance issues, which includes providing technical assistance to other information systems staff.
- Performs other tasks and duties as assigned or needed by the agency.
- Basic computer, and software skills
- Ability to work in a team atmosphere
- Ability to handle stressful situations
- Working knowledge of Windows operating systems
- Working knowledge of Microsoft Office applications
- Ability to receive training and retain new knowledge
- Ability to be professional and courteous
Job Summary
Full Time
Public Administration
$63k-77k (estimate)
05/10/2023
06/08/2024
kentucky.gov
FRANKFORT, KY
15,000 - 50,000
1914
Private
MATT BEVIN
$10B - $50B
Public Administration
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The job skills required for Information Technology Associate include Help Desk, Microsoft Office, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an Information Technology Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Information Technology Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Information Technology Associate positions, which can be used as a reference in future career path planning. As an Information Technology Associate, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Associate. You can explore the career advancement for an Information Technology Associate below and select your interested title to get hiring information.
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